Social Services Director – Taylor County Social Services – Abilene, TX

Taylor County Social Services

Job Purpose

Responsible for daily operation of the Social Services Department and programs ensuring they run effectively and efficiently in adherence with all policies, procedures, budget and related legislation.  Programs provided by the department include: County Indigent Health Care Program, Indigent Prescription Assistance Program, and Indigent Decedent Assistance Program.  In addition, the General Assistance Programs which include: Prescription Assistance Program, Vision Program and Dental Program when providers are available. 

Qualifications and Skills Required

Qualifications include:

  • Minimum education
    • Four year degree in related course study (Social work, Sociology, Administration, etc).
  • Minimum work experience
    • 2-3 years’ professional experience in related field (administration, supervision, social work, social services, case management, community agency, state/government agency).
    • 1 year experience in a supervisory role.
  • Valid Texas Driver’s License

Required Skills:

  • Organizational management- Ability to successfully manage a team optimizing resources, skills, planning and leading so the department fulfills the organization and departments purpose.
  • Mathematical skills- Ability to successfully adhere to budget, prepare an annual departmental budget within boundaries placed on organization, prepare other financial reports, basic calculations, and approval for payment of bills through requisitions as required.  
  • Good communication both verbally and in writing- Communicating effectively verbally in person and over the phone, as well as in writing, as appropriate for the needs of the audience (ex. Commissioners’ Court, staff, public, applicants, peers, regulatory agency).
  • Active listening-Giving full attention to what other people are saying, taking time to understand the points being made and information being given, asking questions as appropriate, and not interrupting at inappropriate times.   
  • Social Perceptiveness-Being aware of others’ reactions and understanding why they react as they do.
  • Time Management-Effectively managing one’s own time to accomplish required tasks within determined time frames, as well as being respectful of others’ time.
  • Organization-Keeping area organized, allowing for efficient and productive use of time.
  • Attention to details-Being aware and careful of details to thoroughly complete assigned tasks.
  • Integrity-Being honest and ethical in all situations.
  • Team Player-Ability to effectively work with similar and differing personality types putting aside personal goals and striving to meet a common goal.
  • Dependability-Being reliable, responsible and dependable by fulfilling obligations.
  • Approachable- Being kind and easy to talk to.
  • Adaptable- Being able to quickly adapt to varying situations and identify solutions taking on, or assigning tasks to meet the immediate need.
  • Computer- Ability to use computers and software programs to maintain data, documentation, and reports as required.

Duties, Responsibilities and Essential Functions                     

  • Provide oversight, supervision and training to staff in order to maintain successful day to day workflow, effective functioning of department, and ensuring regulations and requirements are met or exceeded.
  • Proficient in organization and department specific policy, procedures and related legislation.  Namely, Chapter 61 of the Texas Health and Safety Code, the County Indigent Health Care Program (CIHCP) Rules, and CIHCP Handbook in order to accurately manage the County Indigent Health Care Program.
  • Creating and implementing department and program specific policy and procedures as needs are identified in order to ensure expectations are clear and tasks are performed with consistency.
  •  Conduct self in a way that sets individual apart by being an example and encourages a culture of excellence with a commitment to quality.
  • Ability to step into any social services department role and/or delegate when necessary so that department maintains function and meets requirements.  
  • Be a resource and mentor by providing training and guidance for new employees and for all staff as needs are identified.
  • Handle complaints and facilitate communication in an attempt to settle disputes, resolve grievances and seek solutions for issues identified.
  • Make decisions in a timely manner that reflect the best interest of the entire organization.
  • Be accountable by following up on outstanding issues, checking on employees, providing constructive feedback and involving other department and County members as needed.
  • Responsible for hiring and firing duties of department.
  • Responsible for preparation and compliance of department’s annual budget.
  • Prepare and submit mandatory reports and provide data as required and requested by Commissioners Court or regulatory agencies.
  • Keeping Commissioners court informed of department specifics and making presentations as necessary or requested.             
  • Ability to continually learn and lead in a compassionate and pro-active manner.
  • Ability to handle confidential information.
  • Establish and maintain relationships with other social agencies (state and local) and vendors.
  • Participate in community meetings as a representative for department as needed.
  • Ability to perform investigative casework and interview applicants for various programs and assistance.
  • Clerical duties including but not limited to faxing, copying, filing, typing, and data entry.
  • Maintain a professional appearance and attitude at all times.
  • Other supervisory duties as assigned or requested by Commissioners Court.

Working conditions

Primarily work indoors with general hazards of an office environment.  Exposure to abrasive and irate clients on occasion.  Primarily works set schedule of Monday-Friday from 8am-5pm.

Physical requirements

  • Lifting light materials and equipment, up to 50 lbs, 1/3 or more of time.
  • Stand/Walk- 1-2 hours per average shift.
  • Sit- 6-8 hours per average shift.

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