We are seeking a fun, caring, experienced receptionist to join our team. We are a busy privately owned pediatric office in Manchester, CT. Full time position, Monday – Friday (occasional Saturday 1/2 day). No late evening or federal holidays.
Our Receptionist/Healthcare Coordinators performs several duties, including greeting patients and families when they arrive to the office. Healthcare Coordinators are essential for keeping the schedule full and appointments booked accurately.
Other duties include but are not limited to:
- Front desk duties and front desk tasks in EHR such as but not limited to referrals, transfer out request, incoming correspondence from providers, recaller, patient letters, faxes, forms, school notes
- Phone operations, taking complete messages from callers and fielding them appropriately
- Running eligibility, verifying insurance on file is accurate and current
- Updating patient demographic information
- Having patients complete any necessary forms
- Collect & post co-pays and patient balances
- Scheduling appointments appropriately
- Ensure any follow-up appointments are scheduled before the patient leaves the office
- Post patient fees: forms & no shows.
- Checking fax machine, putting correspondence in correct location in office
- Preparing charts for upcoming days
- Communicate with co-workers and providers to keep the office moving efficiently.
- Confirming appointments
- Balance for the day
- Working specific scheduling tasks/reports – example Dashboard reports and recallers
- Other special duties & projects
- Work occasional Saturday
- Tidying waiting area & maintaining patient bathroom
- Maintaining an organized office space
- Ability to multi-task and work in a fast-paced environment
- Professionally address heavy phone volume
- Exceptional customer service
- Team player
- Computer skills/able to type
- Paid time off , 401k, health insurance, no late nights/holidays
Work & Experience: experience preferred but will train the right candidate
High school diploma/GED
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